Managed IT Solutions
Catching a Silent Agent Failure Before the Client Did
The challenge
An IT solutions provider's client-facing support agent handled ticket intake and routine troubleshooting, but nobody was watching it after hours. A model update changed how it handled a common phrase, and it started misrouting urgent tickets. No one caught it for two days.
What we built
We took over hosting and monitoring for the existing agent. Accuracy tracking and uptime alerts run continuously, so a change like that gets caught and fixed the same day it happens.
The result
The company has a named contact who calls them when something needs attention, instead of finding out from a client complaint.
Ready to stop losing leads after hours?
Book a free consultation, or call us directly. We’ll tell you honestly whether this is a fit for your business.
Start with a free pilot. No commitment, month to month after that, cancel with 30 days’ notice.